Gallo Design Group, Inc. takes pride in the exceptional quality and craftsmanship of our patio furniture. Our attention to detail in design, materials and construction is our commitment to customer satisfaction.
Gallo Design Group, Inc. patio furniture warranties are valid from the date of purchase to the original purchaser only and are non-transferable. Proof of purchase (original sales receipt including purchase date) is required.
Gallo Design Group, Inc. offers a 20-year warranty against cracking, splintering, chipping, peeling, rotting, and pest infestation. Gallowood is covered in salt water environments. Hardware used in assembly of Gallowood products is carbon coated with ruspert (rust proof) then powder coated to match. We will replace the product if any of these defects occur.
Wicker Patio Furniture
Gallo Design Group, Inc. offers to the original purchaser a 5 year Limited Warranty on the aluminum powder coat frame of our Wicker Patio Furniture if it fails structurally during normal usage within 5 years from the date of purchase. The wicker fibers featured in our Wicker Patio Furniture are warranted by the fiber manufacturer for 3 years from the date of purchase. Warranty covers fading and breakage.
Cast Aluminum Patio Furniture and Extruded Aluminum Patio Furniture
Gallo Design Group, Inc. offers to the original purchaser a 5 year Limited Warranty which applies to the finish of Cast Aluminum & Extruded Aluminum Patio Furniture against peeling, cracking, or blistering for a period of 5 years from the date of purchase.
Stainless Steel Patio Furniture and Stainless Steel Furniture
Gallo Design Group, Inc. offers a 5 year Limited Warranty on the Stainless Steel Patio Furniture & Stainless Steel Furniture if it fails structurally during normal usage
Teak Look Patio Furniture
Gallo Design Group, Inc. Teak Look Patio Furniture is made with a heavy duty extruded aluminum frame with a teak look and uses the Cast Aluminum & Extruded Aluminum Patio Furniture warranty.
Patio Umbrellas and Patio Umbrella Bases
Our warranty does not cover damage related to extreme weather, abuse, or misuse by our customers. All umbrellas must be weighted down and secured to an umbrella base for safety purposes.
- Umbrella Powder Coat Finish (chipping, peeling, flaking, bubbling, fading) of aluminum poles- 1 year
- Aluminum and Fiberglass Market Umbrella Frames- including the notch, runner, center pole, and skeleton structure. This warranty does not cover damage to the umbrellas related to extreme weather, abuse, or misuse by customers. If warrantable damage occurs, we will replace or repair any item in this category at its own discretion- 3 years
- Umbrella Canopy Fabric Fading- This warranty does not cover damage to the fabric related to extreme weather, abuse, or misuse by our customers. This includes improper cleaning technique, chemicals used in cleaning the umbrellas and does not include damage caused by the storage method or location used by our clients- 5 years
- Granite and Stained Concrete Umbrella Bases – 1 year
Patio Furniture Cushions and Outdoor Fabric
Gallo Design Group, Inc. offers the original purchaser a 1 year Limited Warranty on the Patio Furniture Cushions, covering any manufacturing defects for 1 year from date of purchase. Fabrics are warranted based on the warranty provided by the Fabric manufacturer to Gallo Design Group, Inc..
Patio Furniture Covers
Gallo Design Group, Inc. offers a 1 year Limited Warranty on the Patio Furniture Covers, covering any manufacturing defects for 1 year from the date of purchase.
- Outdoor Fire Pit: frame 5 years, finish 3 years, burner components 1 year
Gallo Design Group, Inc. Will Do:
Gallo Design Group, Inc. will, at our discretion, repair or replace the frame without charge; parts and labor included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or color discontinuance. Replacement will be for the damaged item only. During the first year after purchase, Gallo Design Group, Inc. will pay all the freight costs to send the replacement to the customer. This does not include installation charges. After the first year of purchase Gallo Design Group, Inc. will not be liable for any freight costs.
Purchaser Must Do:
To obtain service, contact your customer stating the problem, providing photograph and sales receipt or invoice. A Return Merchandise Authorization will be sent to the customer giving instructions for returning items if necessary. No returns will be accepted by Gallo Design Group, Inc. warehouse without prior written authorization from Gallo Design Group, Inc. Customer Service Department. Item must be returned in proper packaging.
GALLO DESIGN GROUP, INC. PATIO FURNITURE WARRANTIES DO NOT COVER:
- Acts of nature (such as wind, freezing – including splitting and breakage from water accumulation in tubing)
- Vandalism, Fire, Abuse, or damage of any kind
- Animal damage
- Normal wear & tear including scratches and chips or exposure to harsh chemicals or solvents
- Wicker breakage due to scratches or excessive friction, glass breakage, and rust on steel
- Failure to take reasonable care of the furniture including following proper care and maintenance
- Failure to follow proper storage procedures which includes using a protective cover when not in use for extended periods of time and storing in an upright position to allow for proper drainage
- Fading and wearing of hand-applied finishes as well as slight variations in color and texture of aluminum finishes and minor variations in wicker fibers
- Fading, staining, and mildewing of fabrics and compression of cushion fillings/fiber
- O.M. fabrics
- Alterations and/or modifications
- Burn marks including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens
- Damages due to improper assembly or handling
- Clearance, discounted “as is” and damaged items
The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed or implied. Gallo Design Group, Inc. will not be liable for any loss of use of the product, inconvenience, or damages of any character, whether direct, special, incidental, or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages. Nor shall Gallo Design Group, Inc. be responsible for any amount over the value of the replacement of the furniture.
The terms of this warranty are subject to change without notice.