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Warranty

Gallo Design Group, Inc. takes pride in the exceptional quality and craftsmanship of our patio furniture. Our attention to detail in design, materials and construction is our commitment to customer satisfaction.

Gallo Design Group, Inc. patio furniture warranties are valid from the date of purchase to the original purchaser only and are non-transferable. Proof of purchase (original sales receipt including purchase date) is required.

Gallowood Furniture

Gallo Design Group, Inc. offers a 20-year warranty against cracking, splintering, chipping, peeling, rotting, and pest infestation. Gallowood is covered in salt water environments. Hardware used in assembly of Gallowood products is carbon coated with ruspert (rust proof) then powder coated to match. We will replace the product if any of these defects occur.

Wicker Patio Furniture

 Gallo Design Group, Inc. offers to the original purchaser a 5 year Limited Warranty on the aluminum powder coat frame of our Wicker Patio Furniture if it fails structurally during normal usage within 5 years from the date of purchase. The wicker fibers featured in our Wicker Patio Furniture are warranted by the fiber manufacturer for 3 years from the date of purchase. Warranty covers fading and breakage.

Cast Aluminum Patio Furniture and Extruded Aluminum Patio Furniture

Gallo Design Group, Inc. offers to the original purchaser a 5 year Limited Warranty which applies to the finish of Cast Aluminum & Extruded Aluminum Patio Furniture against peeling, cracking, or blistering for a period of 5 years from the date of purchase.

Stainless Steel Patio Furniture and Stainless Steel Furniture

Gallo Design Group, Inc. offers a 3 year Limited Warranty on the Stainless Steel Patio Furniture & Stainless Steel Furniture if it fails structurally during normal usage

Sling Fabric

Gallo Design Group, Inc. offers a 2 year Limited Warranty on the Sling Fabrics if it is damaged structurally during normal usage

Teak Look Patio Furniture

Gallo Design Group, Inc. Teak Look Patio Furniture is made with a heavy duty extruded aluminum frame with a teak look and uses the Cast Aluminum & Extruded Aluminum Patio Furniture warranty.

Patio Umbrellas and Patio Umbrella Bases

  • Umbrella Frame and Finish – 1 year
  • Umbrella Canopy – 1 year
  • Granite and Stained Concrete Umbrella Bases – 1 year

Patio Furniture Cushions and Outdoor Fabric

Gallo Design Group, Inc. offers the original purchaser a 1 year 6 months Limited Warranty on the Patio Furniture Cushions, covering any manufacturing defects for 1 year 6 months from date of purchase. Fabrics are warranted based on the warranty provided by the Fabric manufacturer to Gallo Design Group,

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Patio Furniture Covers

Gallo Design Group, Inc. offers a 1 year Limited Warranty on the Patio Furniture Covers, covering any manufacturing defects for 1 year from the date of purchase.

Fire Pits

  • Outdoor Fire Pit: frame 5 years, finish 3 years, burner components 1 year

Gallo Design Group, Inc. Will Do:

Gallo Design Group, Inc. will, at our discretion, repair or replace the frame without charge; parts and labor included. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product or color discontinuance. Replacement will be for the damaged item only. During the first year after purchase, Gallo Design Group, Inc. will pay all the freight costs to send the replacement to the customer. This does not include installation charges. After the first year of purchase Gallo Design Group, Inc. will not be liable for any freight costs.

Purchaser Must Do:

To obtain service, contact your customer stating the problem, providing photograph and sales receipt or invoice. A Return Merchandise Authorization will be sent to the customer giving instructions for returning items if necessary. No returns will be accepted by Gallo Design Group, Inc. warehouse without prior written authorization from Gallo Design Group, Inc. Customer Service Department. Item must be returned in proper packaging.

GALLO DESIGN GROUP, INC. PATIO FURNITURE WARRANTIES DO NOT COVER:

  • Acts of nature (such as wind, freezing – including splitting and breakage from water accumulation in tubing)
  • Vandalism, Fire, Abuse, or damage of any kind
  • Animal damage
  • Normal wear & tear including scratches and chips or exposure to harsh chemicals or solvents
  • Wicker breakage due to scratches or excessive friction, glass breakage, and rust on steel
  • Failure to take reasonable care of the furniture including following proper care and maintenance
  • Failure to follow proper storage procedures which includes using a protective cover when not in use for extended periods of time and storing in an upright position to allow for proper drainage
  • Fading and wearing of hand-applied finishes as well as slight variations in color and texture of aluminum finishes and minor variations in wicker fibers
  • Fading, staining, and mildewing of fabrics and compression of cushion fillings/fiber
  • O.M. fabrics
  • Alterations and/or modifications
  • Burn marks including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens
  • Damages due to improper assembly or handling
  • Clearance, discounted “as is” and damaged items

The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed or implied. Gallo Design Group, Inc. will not be liable for any loss of use of the product, inconvenience, or damages of any character, whether direct, special, incidental, or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages. Nor shall Gallo Design Group, Inc. be responsible for any amount over the value of the replacement of the furniture.

The terms of this warranty are subject to change without notice.

RETURN OR CANCELLATION OF PRODUCTS

Any orders that are returned, other than for damaged products, or cancelled, after an order acknowledgement has been sent, are subject to a 50 percent restocking fee. This will be invoiced upon return or cancellation and is due immediately.

ALUMINUM Frames:
Our warranty covers our aluminum frames for 5 years. Should your Southern Home and Gallo frames fail due to structural problems under normal residential or Commercial use, Southern Home will repair relace the product. A credit could be applied should the design be discontinued.
WICKER:
Our warranty covers our wicker frames for five (5) years. If our wicker products (woven resin) break, tear, or fade excessively within five (5) years of the date of purchase, Southern Home and Gallo will replace or repair the product. The replacement will be with a similar product should the design be discontinued.
All of Southern Home and Gallo wicker products are warranted in salt water environments for five (5) years, which would include salt water pools, ocean side pools, and bay side pools. Our products are not under warranty if products are allowed to be in the ocean or salt water pool waters.
MAHOGANY/TEAK:
Our warranty covers our mahogany/teak frames for five (5) years. The product must not have been misused, handled carelessly, nor been damaged, neglected, or used in abnormal conditions. The product must not have been modified, altered in any way  or repaired by anyone other than Southern Home. The warranty will only be valid if proper maintenance and cleaning have been carried out in accordance with our aftercare instructions. This warranty does not apply to normal wear and tear caused by regular use. Small cracks, which may appear in the end grain of mahogany/teak when exposed to the outside elements, and/or any change of appearance due to usual weathering are considered entirely natural for mahogany/teak outdoor furniture and are not covered by this warranty. Mahogany/teak components should be wiped with a soft cloth upon receipt to remove any residual sanding dust. Transfer of oil pigments onto fabrics and patio surfaces is to be expected with newly exposed mahogany/teak as the surface color washes away. Should your Southern Home frames fail due to structural problems under normal residential use, Southern Home will
repair or replace the product. The replacement will be with a similar product should the design be discontinued.
Powder-coat Finish:
Southern Home / Gallo Design Group products are warranted to be free from noticeable oxidation and defects of a period of three (3) years.
CAST STONE and Fiberglass Stone TOPS
Southern Home stone tops are warranted for three (3) years against normal usage and
structural failure due to defects in the materials or workmanship. Major variations of color, texture or gloss levels are excluded from warranty when tops are exposed to direct sunlight and the outside elements. Tops subjected to damage due to mishandling, abnormal use, misuse or physical or chemical abuse or to chemicals, force, pressure or loading applied from a person, utensil or object, including but not limited to scratches, cracks and/or chips resulting therefrom, are also excluded from warranty. Cast stone tops will only experience minor variations in color and texture when installed inside or under covered areas.
CHIPPING/CRACKING/SCRATCHING: Concrete is very durable but may chip, crack or scratch if struck directly by another hard or sharp/abrasive object.
FIRE PITS:
Southern Home and Gallo offers a 5 year limited warranty from the date of purchase which applies to the finish of the fire pits’ table top and base against cracking, peeling or blistering during normal residential use. This warranty does not cover damage caused due to misuse. All burner components are covered during normal residential use with proper maintenance for 1 year from date of purchase. Regular maintenance must be exercised.
NATURAL STONE TOPS: Southern Home natural stones’ specifically designed Italian marble tops are warranted for ten (10)years against normal usage and major discoloration. Our natural stone tops arewarranted for three (3) years against structural failure due to defects in the materials orworkmanship. Minor variations of color, texture and gloss levels are not under warranty.
CUSHIONS: Southern Home / Gallo DG cushions are warranted for eighteen (18) months. This does not cover normal fading of fabrics or damage caused by excessive compression. Rips or tears in our cushions due to abusive use or cutting with a box knife are not covered under this warranty.
GENERAL: Our warranty is void if product is exposed to abusive use, normal fading of fabrics, upholstery or woven materials, compression of cushions, wind damage, finish failure from pools or seaside use caused by abusive use, cracking of tubing due to exposure to water and freezing temperatures and damage caused by acts of nature. Southern Home will pay the freight cost only for the first year after date of purchase. Southern Home / Gallo DG strongly suggests bi-weekly cleaning of any surface build up in all salt water environments to continue warranty protection and monthly cleaning in all non-salt water environments. Southern Homes’ & Gallo DG warranties are effective from the date of purchase to the original purchaser only. The terms of this warranty are subject to change without notice.